26 January 2022
- During Red Alert Level the Enclosed Gardens (themed gardens) are open from 10am - 5pm (last entry at 4.30pm).
- Our playground is open
- The Information Centre and Gift Shop is open 10am to 5pm daily, capacity limits will be managed to ensure 1 metre distancing
- The Hamilton Cafe is open 9:00am – 4:00pm, capacity limits will be managed to ensure 1 metre distancing
- Public toilets are open from 9.30am – 5.30pm and being cleaned four times a day
- The gates at the road entrances are open (closed from 9pm to 6am)
- My Vaccine Pass is required for people over 12 years old to enter certain areas of the gardens
Your safety is our top priority. To ensure that visitors can keep 1 metre distance, numbers will be limited in the Enclosed Gardens when required. The busiest times are generally weekends around 1pm. Capacity limits also apply to the Information Centre, Shop and Café
Staff at the Gardens will make visitors aware if we have to shut the Enclosed Gardens due to overcrowding.
Keep in mind there are parts of the Enclosed Gardens where space is restricted - if it's looking crowded then head to another garden area and come back a little later.
What are the My Vaccine Pass guidelines for Hamilton Gardens?
My Vaccine Pass is required for people over 12 years old to enter the following areas:
- The cafe
- The pavilion
- The enclosed/themed gardens
- The information centre
- The shop
- Any venue bookings where Hamilton Gardens facilities are used.
You do not have to be vaccinated to enjoy our parks and open spaces in the outer parts of the Hamilton Gardens. This includes:
- The wider park areas
- The round lawn area
- Outside the pavilion
- The jetty
- The playground.
If you have further questions about the My Vaccine Pass please visit the FAQ page on the HCC website
If you have an overseas vaccine certificate?
At this stage, overseas COVID-19 vaccination certificates and passes cannot be used as proof of vaccination within New Zealand. You will need to apply to have your overseas vaccinations added to the CIR and then request a My Vaccine Pass.
What health and safety procedures are in place?
Physical distancing is required with one metre distance between other people. We will make hand sanitiser available throughout our buildings and have increased the cleaning regime for toilets and other surfaces.
Do I have to wear a face covering inside the Hamilton Gardens?
Yes, wearing a mask is a condition of entry unless you have a health-related exemption. We ask customers to always wear a face mask when indoors and in crowded outdoor areas where it is difficult to physically distance like the enclosed gardens. Our staff are all required to wear face coverings, too. This is to keep you, your whaanau, and the community safe. If you have a health-related exemption, please let our staff know and make sure you have your exemption on-hand.
Can I use the playground?
Yes, the Hamilton Gardens playground will be open at Red level.
Are the public toilets open and how often are they cleaned?
The public toilets will open from 8am to 5.30pm and are cleaned regularly throughout the day. The pavilion toilets will be closed to the public when an event is on.
Is the carpark open?
Is the Hamilton Gardens Café open?
The café is open daily from 9am to 4pm. Please contact the Cafe staff directly for details: 07 856 6581
Are there events happening at the Gardens and who do I contact to plan an event?
Yes, events that meet the government's red traffic light setting can be held at Hamilton Gardens. Contact the booking team on 07 958 5940 or email@example.com for more information about venue or garden hire.
How will you keep track of who is visiting Hamilton Gardens?
Visitors must register by using the NZ Covid tracer app to scan the QR code at the entry points to Hamilton Gardens. Alternatively, a paper-based register will be available outside the Information Centre for people entering the enclosed gardens or inside the Information Centre if they are going inside the Information Centre.